As a Cerebral user, you may need to cancel your account at some point.
However, the process of canceling your subscription may not be straightforward.
The steps required may vary depending on your location and subscription type.
In this article, I provide you with a step-by-step guide on how to cancel your Cerebral account, including different methods available.
Cerebral is an online mental health platform that provides therapy sessions to users.
The platform offers individualized treatment plans, including medication management, medication delivery, and therapy sessions, among others.
The services provided are accessible to users via the Cerebral app and website.
Reasons to Cancel Your Cerebral Account
There are several reasons why you may decide to cancel your Cerebral account. Some of these reasons include:
- Unsatisfactory service.
- High subscription fees.
- Discontinuation of treatment.
- Switching to another mental health platform.
How to Cancel Your Cerebral account via Email
To cancel your Cerebral account via email, you need to follow the steps below:
- Access your email account and create a new email message.
- Address the email to the Cerebral support team via alex@getcerebral.com
- Request that your Cerebral account be deleted.
- Wait for a response from a coordinator who will provide you with further instructions on how to proceed.
How to Cancel Your Cerebral Subscription on the Website
If you wish to cancel your Cerebral subscription on the website, you need to follow the steps below:
- Log in to your Cerebral account on the website.
- Click on the “Account” page and select “Manage Subscription.”
- Follow the prompts to cancel your subscription.
How to Cancel Your Cerebral Subscription on an iPhone
If you wish to cancel your Cerebral subscription on an iPhone, follow these steps:
- Go to the settings app on your iPhone.
- Scroll down and select “iTunes & App Store.”
- Select your Apple ID and choose “View Apple ID.”
- Select “Subscriptions” and find the Cerebral subscription.
- Tap on “Cancel Subscription.”
How to Cancel Your Cerebral Subscription on an Android Device
To cancel your Cerebral subscription on an Android device, follow these steps:
- Open the Google Play Store app on your device.
- Tap your profile icon in the top-right corner.
- Select “Payments & subscriptions.”
- Find and select the Cerebral membership you wish to cancel.
- Tap “Cancel Subscription.”
How to Cancel Your Cerebral Subscription with the Help of a Coordinator
To cancel your Cerebral subscription with the help of a coordinator, you need to follow these steps:
Contact the Cerebral support team via email at alex@getcerebral.com and request assistance in canceling your subscription.
Provide the coordinator with the necessary information regarding your account, such as your name and subscription type.
The coordinator will guide you through the process of canceling your subscription, and you may need to provide further information, such as your reason for canceling and any feedback you may have.
What to Do If You Experience Difficulties While Cancelling Your Cerebral Subscription
If you experience difficulties while canceling your Cerebral subscription, you can contact the support team via email or phone for assistance. They will guide you through the process and provide any necessary assistance.
How to Retrieve Your Cerebral Account after Cancelling It
If you decide to retrieve your Cerebral account after canceling it.
Then you need to contact the support team via email or phone and provide them with the necessary information regarding your account.
The support team will guide you through the process of retrieving your account.
How to Delete Cerebral Account Permanently
To delete your Cerebral account permanently, follow these steps:
Contact the support team via email at alex@getcerebral.com and request that your account be permanently deleted.
Provide the necessary information, such as your name and account details, to confirm that you are the owner of the account.
Wait for confirmation from the support team that your account has been deleted.
The Process of Deleting Personal Information on Cerebral
To delete your personal information on Cerebral, follow these steps:
- Log in to your Cerebral account.
- Click on the “Account” page and select “Edit Profile.”
- Delete any personal information you wish to remove from your account.
- Click “Save Changes” to confirm the changes.
Things to Note When Cancelling Your Cerebral Account
When canceling your Cerebral account, there are a few things to note:
Your subscription will continue until the end of the billing cycle.
You may still have access to the platform’s services after canceling your subscription until the end of the billing cycle.
You may be charged for any services used before canceling your subscription. Conclusion
FAQs
Q: Can I cancel my Cerebral subscription at any time?
A: Yes, you can cancel your subscription at any time. However, keep in mind that your cancellation may not take effect immediately.
Q: Can I get a refund after canceling my Cerebral subscription?
A: Cerebral does not offer refunds for canceled subscriptions. However, you may be eligible for a refund if you cancel within the first 14 days of your subscription.
Q: Will I lose access to my therapy sessions if I cancel my Cerebral subscription?
A: Yes, your access to therapy sessions and other services will be terminated once you cancel your subscription.
Q: Can I delete my Cerebral account permanently?
A: Yes, you can delete your Cerebral account permanently by contacting customer support.
Q: How do I know if my Cerebral subscription has been canceled?
A: You will receive an email confirmation from Cerebral once your subscription has been canceled.
